Useful Information


Below is useful information for passengers with a disability or reduced mobility (and their parents/guardians).


SEN Helpline


A helpline has been set up to help with Special Educational Needs issues.

During September 2019, the SEN Helpline was set up to assist with Special Educational Needs placement issues. Moving forward, the SEN Helpline is now available to assist parents and schools who may have difficulty contacting their local SEN Officer.

The Helpline will operate Monday – Friday from 9am – 5pm and can be reached at 028 9598 5960.


Free School Meals/Uniform Grants

The Education Authority (EA) for Northern Ireland is responsible for assessing eligibility for Free School Meals based on Department of Education (DE) / Department for the Economy (DfE) criteria.


Information about free school meals and the application form can be accessed HERE



Useful Links

Below is a list of websites you may find useful.

ADDISS provides people-friendly information and resources about Attention Deficit Hyperactivity Disorder to anyone who needs assistance — parents, sufferers, teachers or health professionals.


Afasic — overcoming speech impairments 
Afasic is the UK charity representing children and young adults with communication impairments, working for their inclusion in society and supporting their parents and carers. Afasic is also a recognised training provider for parents and professionals.


Barnardo's helps the most vulnerable children and young people transform their lives and fulfil their potential. Their website will tell you more about what they do and their work with children and young people as well as how you can help them to continue their work.

British Association for Teachers of the Deaf (BATOD) 
BATOD was formed in 1977 by the amalgamation of the National College of Teachers of the Deaf (NCTD) and the Society of Teachers of the Deaf (STD). BATOD is the only association representing the interests of teachers of hearing-impaired children and young people in the United Kingdom.


British Dyslexia Association (BDA)
The BDA is the voice of dyslexic people. Their vision is that of a dyslexia-friendly society that enables dyslexic people to reach their potential.


British Epilepsy Association 
Epilepsy Action is the working name for British Epilepsy Association.


Contact a family
Contact a Family provides support and advice to parents whatever the medical condition of their child. 


Down's Syndrome Association 
The only organisation in this country focusing solely on all aspects of living successfully with Down's syndrome.


The Down Syndrome Development Trust
is a registered charity, based in the UK, and a recognised leader in scientific research into the development and education of individuals with Down syndrome.


Dyslexia Institute  
The Dyslexia Institute (DI) is an educational charity for the assessment and teaching of people with dyslexia and for the training of specialist teachers. It has grown to become the only national dyslexia teaching organisation in the world.


Dyspraxia Foundation 
This UK charity exists to help people to understand and cope with dyspraxia. It's a resource for parents, teenagers and adults who have the condition, and for professionals who help them.


Hyperactive Childrens Support Group (HACSG)
HACSG is a charity offering information about children with a hyperactivity problem.

I CAN (helping children communicate)
I CAN is a charity that helps children with speech and language difficulties across the UK. The charity works to create a society where their special needs are recognised, understood and met, so that they have the same opportunities in life as other children.


KIDS is a national charity dedicated to helping children and young people with disabilities and special needs develop their skills and abilities and to realise their potential.


MENCAP works with people with a learning disability, and their families and carers.


Asthma + Lung UK

For advice about asthma.

National Autistic Society 
The site includes information about autism and Asperger syndrome, and about the support and services available in the UK for:


Talking Point
Talking Point is your first stop on the internet for information about speech, language and communication difficulties in children. Talking Point was developed by I CANRCSLT and Afasic and is supported by BT and additionally by the Lloyds TSB Foundation for England and Wales.


The National Society for Epilepsy 
Here is a range of information on epilepsy, treatment and many aspects of living with epilepsy. Most of the information listed below is also available from us as leaflets and factsheets.